Your Questions Answered
Welcome! We’re here to answer your questions. Our aim is to help you find the best mobility solutions tailored to your needs. Whether you’re curious about our products or want expert advice, you’re in the right place. If you can’t find an answer to your question then please get in touch.
Frequently Asked Questions
Here’s what customers often ask about our mobility products and services.
General FAQs
How can I order a product?
Once you have found the perfect product for your personal mobility needs, simply click the add to basket button and head on over to checkout. Still unsure? Contact the team directly and we will sort everything for you.
What mobility solutions do you offer?
We offer solutions from simple mobility aids including crutches, walking sticks, and frames to wheelchairs and mobility scooters. In addition, we also offer long-term and permanent home mobility options such as hoists, ramps and stairlifts.
Do you offer rental options?
We do! At Able-Aid, we offer a variety of rental options for both our mobility aids and care furniture. Click here to see our hire products.
Can I get a demonstration?
Our team is more than happy to demonstrate any product from our range to you from our Leigh-On-Sea showroom. Visiting will also allow you to get hands-on with any product we have available.
Do you offer delivery services?
Delivery options are available on all products for an additional delivery charge. Orders over £1000 incur no charge.
How do I get customer support?
Contact our team directly by using the contact form available on the Contact Us page. Alternatively, you can call our team on 01702 470581 or even visit our Leigh-On-Sea Showroom.
Do you offer servicing options?
Yes! Our team has many years of experience servicing mobility equipment of all kinds. Give us a call on 01702 470581 or use our online booking system to reserve a timeslot for your equipment to be serviced. You can either drop the item off at our showroom or we will collect it from you.
Product FAQs
Are products covered by warranty?
All of our wheelchairs, powerchairs, mobility scooters, riser recliners, care beds, care chairs, and hoists are covered by a one-year guarantee. If there are any issues with a product before then, we will offer full servicing and repair free of charge.
How do I get customer support?
Contact our team directly by using the contact form available on the Contact Us page. Alternatively, you can call our team on 01702 470581 or even visit our Leigh-On-Sea Showroom.
Do you offer servicing options?
Yes! Our team has many years of experience servicing mobility equipment of all kinds. Give us a call on 01702 470581 or use our online booking system to reserve a timeslot for your equipment to be serviced. You can either drop the item off at our showroom or we will collect it from you.
Can I get a demonstration?
Our team is more than happy to demonstrate any product from our range to you from our Leigh-On-Sea showroom. Visiting will also allow you to get hands-on with any product we have available.
Hire FAQs
What equipment is available for hire?
We have a wide range of mobility aids available for hire. The products on offer include attendant wheelchairs, transit wheelchairs, boot scooters, mobility scooters, hoists, rollators, care chairs, care beds and more!
How does the hiring process work?
Select a category of product that you want to hire, be it a boot scooter, attendant wheelchair, etc. At the checkout you can choose either pickup or delivery. You will then be allocated an appropriate aid for you.
What fees are involved in the process?
In addition to the base fee, you will have to pay a small deposit. Delivery/Collection as well as installation also incurs an added fee depending on the product in question. If you require any accessories for your mobility aids, these will be added at an extra cost.
What support is available during the hire?
If you experience any problems with the product you have hired, do not hesitate to reach out to our team. We will replace, repair or find an alternative to any aid provided by us in order to get you back in action!
Can I return my items early?
Of course, either drop the items back at our showroom or contact our team directly at 01702 470581 to arrange a collection.
